Some Windows users are encountering the “Partner did not connect to lớn router” error when trying to lớn connect to another computer via Teamviewer. Prior lớn the attempt, both computers appear to lớn be ready for the connection (according to lớn the information presented inside the Teamviewer app).
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No connection lớn partner!Partner did not connect khổng lồ router.What is causing the “Partner did not connect to router” error?
We investigated this particular issue by looking at various user reports và the repair strategies that most affected users have deployed to lớn resolve this particular problem. Based on what we gathered, there are several fairly common scenarios that will trigger this particular error message:
One (or both) computer is not configured to lớn allow Full Access – The most frequent reason why this error occurs is if TeamViewer is configured to lớn disallow Full Acess Control. This can happen on one or both involved computers. In this case, the solution is to lớn access the Advanced settings of TeamViewer and reconfigure the software khổng lồ allow Full Access.Network connection is triggering the error – Another fairly common reason that will trigger this error is an inconsistency with the mạng internet connection. This typically happens with computers using an ISP that grants dynamic IPs. In this case, the easiest fix is to restart all involved network connections.Microsoft Store Teamviewer tiện ích is buggy – There are numerous reports of users encountering this exact issues with the Microsoft Store version of the TeamViewer app. The vast majority of affected users have managed lớn resolve the problem by simply installing the desktop (classic) version of TeamViewer.The latest TeamViewer version is not supported by one (or both) computer – There are cases where the latest version of TeamViewer will trigger this particular issue on low-spec computers. Downgrading the TeamViewer version on all involved parties should resolve the issue in this case.
If you’re currently struggling to lớn resolve the “Partner did not connect khổng lồ router” error, this article will provide you with several troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have used to lớn get the issue resolved.
Since the methods are ordered by efficiency and simplicity, we advise you khổng lồ follow them in the order that they are presented in. One of them is bound to resolve the issue in your particular scenario.
Method 1: Allowing Full Access
In order to lớn ensure that the TeamViewer client is not prohibited from facilitated a connection between the two computers, you’ll need lớn make sure that both computers are configured khổng lồ allow full Access Control. This setting should be enabled by default, but certain 3rd tiệc nhỏ security applications might override this preference automatically.
Here’s a quick guide on making sure that Access Control is set lớn Full Access on both of the involved computers:
Note: The procedure below needs to lớn be followed on every computer involved in the operation.
Open TeamViewer & click on the Extras tab. Then, from the newly appeared drop-down menu, click on Options lớn bring up the settings menu.Inside the TeamViewer options menu, select the Advanced tab from the left-hand side menu.With the Advanced tab selected, move to lớn the right-hand side menu and click on Show advanced options to make the hidden settings visible.Once the Advanced options menu is visible, scroll down to Advanced settings for connections lớn this computer & modify the drop-down thực đơn associated with Access Control khổng lồ Full Access.Save the settings by clicking the Ok button.Restart Teamviewer on both computers and see if the issue has been resolved.Enabling Full Access in TeamViewerIf you’re still encountering the “Partner did not connect to router” error after following the steps above on both computers, move down to the next method below.
Method 2: Restarting the network connection both PC
As some users have reported, restarting the network connection on both involved computers might be enough to resolve the “Partner did not connect lớn router” error. There are confirmed situations where the partner was initially not ready for the connection và a router/modem restart solved the issue.
So, before trying anything else, let’s see if a simple network refresh will do the trick. With this in mind, disconnect your computer from the network and ask your partner to do the same. The best approach khổng lồ switch your router/modem off and on again, then wait for the connection khổng lồ be re-established.
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After the mạng internet connection on both computers has been re-established, try khổng lồ re-create the TeamViewer connection và see if the same issue is still occurring.
If you’re still seeing the “Partner did not connect lớn router” error, move down lớn the next method below.
Method 3: Using the Teamviewer desktop ứng dụng on both computers
As it turns out, this problem seems lớn be a lot more frequent when the involved parties are both using the Windows tiện ích store app. Several affected users have reported that the issue was no longer occurring if they use the full desktop app downloaded from TeamViewer’s website.
The Windows Store app was buggy from the start and the issues seem khổng lồ persist 2+ years after the original launch.
Note: Remember that in order khổng lồ implement this method, you’ll need to lớn install the desktop tiện ích of Teamviewer on both involved parties. In other words, you’ll need khổng lồ follow the instructions below twice – one for each involved computer.
Here’s how to install the TeamViewer desktop phầm mềm :
Once the tải về is complete, xuất hiện the installation executable (TeamViewer_Setup.exe) và follow the on-screen prompts to lớn complete the installation.Installing the desktop version of TeamViewer on both computersWhen prompted by the UAC (User tài khoản Control), click Yes khổng lồ grant administrative privileges.Once the desktop version of TeamViewer is installed on both computers, reboot both & see if the error is still occurring when you try to lớn connect after the next startup is complete.If you’re still encountering the same “Partner did not connect lớn router” error, move down to the next method below.
Method 4: Downgrading khổng lồ a previous version
If you’ve come this far without a result, one last thing that you might try is to lớn downgrade the TeamViewer version to lớn a previous, more stable version. But keep in mind that you’ll need khổng lồ install the same version on both computers.
Several users struggling to lớn resolve the same issue have managed to circumvent the issue by downgrading to version 11. Here’s a quick guide on how to do this:
Note: You’ll need to lớn follow the steps below on both computers.
Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” và press Enter to xuất hiện the Programs and Features menu.Type appwiz.cpl and Press Enter to mở cửa Installed Programs ListInside Programs & Features, scroll down through the list of installed applications lớn locate the TeamViewer installation. Once you see it, right-click và click on Uninstall.Uninstalling the newer version of TeamViewerNote: Make sure TeamViewer is completely closed before attempting khổng lồ uninstall.Follow the instructions on the Uninstall screen lớn get rid of the software, then restart your computer.
Uninstalling TeamViewer 14Follow the install instructions to install the older version on both computers.Once the installation is complete, restart both computers again and re-create the connection. The “Partner did not connect khổng lồ router” error should no longer occur.